They are the backbone of our company. We recognize the value in hiring multi-skilled Craftsmen who are reliable, efficient, and provide superior service at reasonable rates. Each craftsman is carefully selected and has, on average, ten years of experience in various trades. They are background-checked, bonded, and insured for your peace of mind and safety. Our highly-skilled Craftsmen are knowledgeable and trustworthy professionals who arrive on time, remain courteous, communicate well, and clean their workspace before leaving your home.Our employees must uphold a strong work ethic and demonstrate that they will always work with and for you by being:
- GOOD LISTENERS
- QUICK TO RESPOND
So, when it comes time to assigning someone to your project, not only do we schedule the craftsman most skilled for your particular job, we also ensure that they will be competent, experienced employees, who will have your best interest in mind. We believe in bringing honesty and integrity to the home-improvement industry and getting the job done right the first time! Burdette Building's extraordinary Craftsmen are determined to exceed your expectations.
WORK THAT IS VALUED
Although extraordinary, our Craftsmen are not the only element that differentiates us, it's also our unbeatable commitment to our customers. When it comes to the work performed and quality of service provided, Burdette Building customer service is like no other. From the moment you initially inquire about our professional services, whether by phone, web, or via our online booking feature, you will notice our convenient scheduling and exceptional communication. We take great pride in going "above and beyond" to reassure you that our Craftsmen will show up on time, and you can trust that the person arriving at your home is the one intended to be there. Our customer service representatives are extremely knowledgeable and eager to help you find the right Craftsman that best meets your needs and is available at a time that is convenient for you. We send an email communication detailing your scheduled appointment, and we follow up afterwards to confirm that the work was completed to your satisfaction.While our Craftsmen are onsite, they will be respectful of you and your home as expressed in our "Like It's Our Home" Promise. They will listen to your concerns and provide solutions to resolve your issues in the most effective and efficient way possible. And when the job is completed, your home will be left in better shape than it was when they arrived. Our home improvement experts are highly trained professionals who provide a superior level of service.
“LIKE IT'S OUR HOME” PROMISE
Our pledge to you is simple.
We will treat your home, “like it's our home”.Our commitment—promising that you, our customer and your home are our number one priority—is not taken lightly. Our promise goes beyond your home. It encompasses your time, your privacy, and your family. Trust Handyman Matters to treat you and your home with the respect you deserve.
YOU CAN EXPECT:
1.OUR CRAFTSMEN WILL RESPECT YOUR HOME BY ALWAYS:
- Respecting your privacy and your personal space.
- Wearing booties and/or removing their shoes.
- Committing to not smoking while on your premises.
- Placing protective materials down to protect floors and walls from damage.
- Cleaning up after our job, removing debris and leaving your home better than when we arrived.
- Providing a written change order for you to approve for any hidden damage or problems not visible when we gave you the anticipated costs – no surprises!
2. OUR CRAFTSMEN AND OFFICES WILL NEVER DO OR SUGGEST "UN-NECESSARY" WORK.
OUR CRAFTSMEN AND OFFICES WILL OVER-COMMUNICATE WITH YOU BEFORE, DURING AND AFTER ANY PROJECTS.
3.YOU WILL NEVER BE ASKED FOR AN ADVANCE DEPOSIT FOR SMALL TO MEDIUM SIZED JOBS THAT DO NOT CONTAIN SPECIALTY ORDERED ITEMS.